Simulated workplaceCAQA Summit Sport and Recreation is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Customer Service, Safety and Compliance

Respond to a child safety concern about a volunteer coach

You are the duty manager at the Summit Community Sport Hub.

Intermediate3 to 4 hours8 tasks
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The situation

What has happened

A parent has told you at the front desk that a volunteer coach has been messaging their under 12 player privately about training. Morgan Reyes has stood the coach down from child-related duties and opened a confidential entry in the incident register. The child safety policy requires the concern to be reported the same day, assessed against the reportable conduct scheme and the club informed, with the child and family supported and confidentiality maintained. The club has a game tonight and the coach is expected on site. Angela Moreau is the only other person to be told. Everyone involved is upset and the parent wants to know what will happen next.

Your brief. Take the parent's report accurately and respectfully, check the coach's record, help plan the immediate and follow-up response under the child safety policy, manage the coach's attendance tonight without breaching confidentiality, and support the child and family while keeping complete confidential records.
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Tasks

Deliverables

  • Confidential incident report form with the parent's report
  • Register check record for the coach
  • Reporting assessment and decision record
  • Stand-down and support plan
  • Draft communication to the club president

Documents to use

Systems to use

Incident, Rescue and First Aid Register

Logs every injury, rescue, first aid treatment, near miss, hazard, contamination, behavioural and child safety event with its review and actions.

Member and Client Register

Holds member, client and program participant records including screening status, programs, trainer and membership status.

Programs, Sessions and Bookings

Schedules classes, lessons, coaching sessions, competitions, outdoor trips and venue bookings across all three sites with the lead and participant numbers.

For trainers and assessors

Units of competency

Current on training.gov.au for the Sport, Fitness and Recreation Training Package as at 10 September 2026.

SISXIND010Protect children and young people
SISXIND009Respond to interpersonal conflict
SISXMGT003Recruit, induct and manage volunteers
SISXCCS005Monitor and evaluate customer service

Qualifications

SIS40122Certificate IV in Sport, Aquatics and Recreation
SIS40421Certificate IV in Sport Development
Assessor notes

What to look for

Evidence guide

Role-play the parent. The student must listen, record the report in the parent's words, avoid investigating or interviewing the child, and follow the policy's reporting steps with the correct people and timeframes. Confidentiality must hold in every document, especially the club communication. Look for a child-focused support plan and a complete, dated register entry. Any suggestion of handling it informally is not yet competent.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.