Emergency Response Procedure
v2.5
Purpose. This procedure sets out how staff at every Summit site respond to medical emergencies, aquatic emergencies, fire, chemical release, severe weather, missing children and violent behaviour, and how emergencies are recorded and reviewed.
1.Emergency control
The duty manager at each site is the emergency controller until relieved by the site manager. Each site has a chief warden, floor wardens and first aiders on every shift listed on the roster. Emergency services are called first for any threat to life, then the emergency controller.
2.Medical emergency
On finding a collapsed or seriously injured person, staff will send for help and the first aid kit, oxygen and defibrillator, call an ambulance, and provide first aid and cardiopulmonary resuscitation as trained until paramedics arrive. The area will be cleared of other patrons and the person's privacy protected. A first aider will complete the incident, rescue and first aid report form.
3.Aquatic emergency
A lifeguard identifying a patron in difficulty will signal with the whistle, alert the other lifeguards and enter the water for the rescue. The second lifeguard will clear the zone, call the duty supervisor and prepare oxygen and the defibrillator. The pool will be cleared where the supervision plan requires. Every rescue will be recorded and the lifeguards debriefed.
- One long whistle: emergency, all lifeguards respond
- Rescuer enters, second lifeguard clears and calls
- Oxygen and defibrillator to the poolside
- Pool cleared to the plan
- Record and debrief
4.Fire and evacuation
On the alarm or discovery of fire, wardens will direct patrons to the assembly area by the nearest safe exit, with lifeguards evacuating the pools and swim teachers taking their classes as a group. Wardens will sweep change rooms, the plant room and the gym floor and account for everyone at the assembly area. No one will re-enter until the chief warden gives the all clear.
5.Chemical release in the plant room
On a chlorine gas alarm or chemical spill, staff will leave the plant room immediately, close the door, activate the evacuation of the aquatic hall and call the fire brigade. Only the fire brigade or trained staff with the correct respiratory protection will re-enter. The incident will be reported to the regulator where required.
6.Missing child
On a report of a missing child, the duty manager will obtain a description, alert all staff by radio, station staff at exits, check the pools first at the leisure centre, and search change rooms and the car park. If the child is not found within ten minutes, or immediately if there is any concern about the water, police will be called.
7.Violent or threatening behaviour
Staff will not confront a violent person. They will withdraw patrons from the area, call the duty manager and the police, and use the duress alarm where fitted. Spectator or parent aggression at the sport hub will be managed under the code of behaviour with the referee or supervisor stopping play where necessary.
8.Recording, review and drills
Every emergency response will be recorded in the incident, rescue and first aid register within two hours and reviewed by the Customer Experience and Safety Manager within a week. Drills will be run monthly for aquatic rescues and twice a year for evacuation at every site, with outcomes recorded.