Customer Service, Safety and Compliance
Runs reception, memberships and bookings at every site and coordinates safety, child safety, emergency planning, incident review and compliance across the organisation. Owns the incident register, the Working with Children Check register, emergency drills and complaint handling.
What the team is accountable for
- Welcome members, take bookings and process payments
- Maintain the Working with Children Check and qualifications register
- Coordinate emergency planning and drills
- Review incidents and close corrective actions
- Handle complaints and child safety reports
How we know it is working
Who works here
Morgan Reyes
Coordinates reception, memberships, child safety, emergency planning and incident review, and joined Summit from local government recreation in 2020.
Where the work is recorded
Incident, Rescue and First Aid Register
Logs every injury, rescue, first aid treatment, near miss, hazard, contamination, behavioural and child safety event with its review and actions.
Member and Client Register
Holds member, client and program participant records including screening status, programs, trainer and membership status.
Programs, Sessions and Bookings
Schedules classes, lessons, coaching sessions, competitions, outdoor trips and venue bookings across all three sites with the lead and participant numbers.